Business Systems Analyst

3 days ago


Franksville, Wisconsin, United States Kenco Group Full time
About the Position

The Business Systems Analyst will be responsible for providing technical support and assistance to users with hardware and software issues. This includes troubleshooting and resolving problems with computer equipment, software applications, and network connectivity. The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities
  • Provide technical support and assistance to users with hardware and software issues
  • Troubleshoot and resolve problems with computer equipment, software applications, and network connectivity
  • Install, configure, and maintain software applications and hardware equipment
  • Develop and implement technical solutions to improve system performance and efficiency
  • Collaborate with internal teams to resolve technical issues and improve system functionality
  • Document and maintain technical documentation and procedures
Requirements
  • Bachelor's degree in Computer Science, Industrial Engineering, or related field
  • Technical experience with Warehouse Management or Order Management systems
  • Experience with shipping software such as TMS, Parcel, or other carrier applications
  • Strong technical skills, including knowledge of hardware and software systems
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
Competencies
  • Business Acumen: Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting the business and organization
  • Communicate for Impact: Proactively communicate with all stakeholders throughout the life cycle of programs and projects
  • Influencing Others: Can quickly find common ground and solve problems for the good of the organization with a minimal amount of noise
  • Managing Transitions/Change Management: Effectively plans, manages, and communicates changes in processes with appropriate stakeholders
  • Strategic Agility: Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco's long-term organizational strategy
Travel Requirements
  • This position is expected to travel on rare occasions
  • A passport is not required, but recommended


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