Customer Service Representative

3 weeks ago


Lincoln, Nebraska, United States Fidelity Investments Full time
Job Description:

Early Career Customer Service Associate – Omaha, NE Area only

We're seeking a highly motivated and customer-focused individual to join our team as an Early Career Customer Service Associate. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and helping our clients achieve their financial goals.

About the Role:

This is a fantastic opportunity for someone who is passionate about customer service and wants to start their career in a dynamic and supportive environment. As an Early Career Customer Service Associate, you will be responsible for:

  • Providing exceptional customer service to our clients via phone, email, and chat
  • Resolving customer issues and concerns in a timely and professional manner
  • Assisting clients with a range of financial services, including account management and transactions
  • Working collaboratively with our team to achieve business objectives and improve customer satisfaction

What We Offer:

At Fidelity Investments, we offer a comprehensive benefits package, including:

  • Competitive salary and bonus structure
  • Comprehensive health, dental, and vision insurance
  • 401(k) matching program
  • Tuition reimbursement and education assistance
  • Flexible work arrangements, including remote work options

Requirements:

To be successful in this role, you will need:

  • A degree or equivalent experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills

What We're Looking For:

We're looking for someone who is:

  • Passionate about customer service and delivering exceptional experiences
  • Results-driven and able to work in a fast-paced environment
  • Collaborative and able to work effectively with a team
  • Adaptable and able to learn quickly

How to Apply:

If you're a motivated and customer-focused individual who is looking to start your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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