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Client Engagement Specialist

2 months ago


Washington, United States Democratic Data Exchange Full time

The Democratic Data Exchange (DDx) is seeking a Client Engagement Specialist to join our Client Services team. This role will serve as a crucial link between DDx and our valued clients, focusing on enhancing member involvement in DDx initiatives and supporting the Democratic and progressive community in optimizing voter outreach and achieving electoral success.

In this position, reporting to the Director of Client Success and AV Director of Partnerships, you will play a pivotal role in driving client acquisition for our primary offering (the Exchange), solidifying DDx's presence within the sector, and paving the way for future growth opportunities. This role is essential in advancing our strategies for client engagement and partnerships.

Core Beliefs at DDx:

  • Empathy is fundamental to teamwork.
  • Inclusivity fosters stronger, more supportive teams.
  • Thoughtfulness enhances both business and collaboration.
  • Mentorship is a shared responsibility.
  • Taking initiative is preferable to waiting for a perfect solution.
Key Responsibilities:

The following responsibilities outline the primary functions of this role, with the possibility of additional tasks as needed by the organization.

Client Onboarding
  • Facilitate the onboarding journey for new clients, ensuring a seamless transition and comprehensive understanding of our platform's features and advantages.
  • Encourage and support clients in utilizing DDx products and services, showcasing key functionalities and their value in achieving client objectives.
  • Assist in creating training and educational resources to empower clients in effectively leveraging DDx.
Client Relationship Management
  • Develop and nurture strong relationships with existing clients.
  • Provide timely and effective support to clients, resolving issues and addressing inquiries promptly.
  • Actively gather and analyze client feedback, sharing insights and opportunities with relevant teams.
Cross-Department Collaboration
  • Collaborate with the Client Services team to design and implement successful client acquisition and partnership strategies.
  • Communicate product feedback and suggestions to the DDx Product and Engineering teams.
Required Qualifications:
  • A proactive, solution-oriented mindset aligned with the organization's mission.
  • Ability to manage multiple projects and work effectively under tight deadlines.
  • A minimum of two years of professional experience (including internships and volunteer work) with external partners or clients; strong experience in managing organizational information, including client, operations, or project management.
  • Familiarity with political data tools and systems.
  • Outstanding written and verbal communication skills.
Desired Qualifications:
  • Experience in political campaigns, progressive organizations, or data-related roles in electoral politics is preferred.
  • Knowledge of CRM tools, such as Salesforce and Quickbase, is advantageous.
Additional Requirement:

Must possess authorization to work in the U.S. without restrictions.

Location:
  • This is a remote position, allowing flexibility to work from anywhere in the U.S. DDx operates as a remote-first organization.
  • While the role is remote, it may involve occasional travel for in-person gatherings or collaborative opportunities.
Physical Demands:
The physical requirements for this position include:
  • Ability to work at a computer for extended periods.
  • Occasional lifting of up to 20 pounds.
Compensation and Benefits:
DDx offers a competitive salary and benefits package, which includes:
  • Comprehensive healthcare, dental, and vision insurance for full-time employees.
  • 401(k) matching contributions after three months of employment.
  • Unlimited paid time off (PTO) policy.
  • Paid parental leave.
  • Additional perks such as a generous holiday schedule and wellness days.
About Us:

Founded in 2019, the Democratic Data Exchange (DDx) is a for-profit organization dedicated to enhancing access to data within the Democratic and progressive ecosystem. We facilitate the real-time exchange of program data and provide user-friendly tools to help clients achieve their objectives.

At DDx, we believe that a robust and comprehensive pool of program data empowers Democratic and progressive organizations to enhance their campaign effectiveness, build long-term community power, and succeed in elections.

DDx is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer.