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Multilingual Customer Support Specialist

2 months ago

Warminster Pennsylvania, United States Fieldprint Full time

Company Overview:
Fieldprint, Inc.

is a leader in providing Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services across various sectors including corporate, non-profit, and government.

Fieldprint is dedicated to delivering a comprehensive range of electronic fingerprinting and related services tailored to meet the identity management needs of our clients.

We pride ourselves on our innovative technology that ensures precise and timely results for our customers.

Our achievements are driven by our diverse team of friendly, cooperative professionals who are committed to excellence in service delivery.

Position Overview:


As a customer support specialist at Fieldprint, you will handle incoming inquiries from clients and customers regarding our electronic fingerprinting and identity management solutions.

This role is based on-site and requires availability for shifts throughout the week, including weekends. The compensation for this position is competitive.

Key Responsibilities:
• Manage incoming calls related to fingerprinting inquiries

• Identify suitable locations for fingerprint collection through phone and online resources

• Liaise with fingerprinting site vendors to gather necessary documentation

• Prepare and distribute welcome packets to new clients

• Process fingerprint submissions and direct them to the appropriate agencies

• Oversee and maintain the call center communication line

Essential Qualifications:
• Proficiency in both English and Spanish

• Strong phone, computer, and administrative capabilities

• Exceptional customer service skills

• Professional demeanor and positive attitude

• Ability to thrive in a fast-paced environment

• Familiarity with Microsoft Office applications, particularly Word and Excel

• Willingness to travel as required

Educational Requirements:
The ideal candidate will possess at least a high school diploma or equivalent qualification.

Employee Benefits:


Fieldprint offers a robust benefits package, a commitment to sustainability, and flexible scheduling options to support work-life balance.

• Comprehensive medical, dental, and vision insurance with family coverage options

• 401K plan with a generous employer match

• Flexible spending accounts

• Optional insurance coverage plans (life, disability, etc.)

• Paid lunch breaks

• Paid time off and holidays

• Paid training and internal development programs

• Opportunities for overtime

• Casual dress policy

• Flexible work hours

• Employee referral bonus program

Additional Notes:
All candidates will undergo a drug screening and background check as part of the hiring process.

Fieldprint is an equal opportunity employer.