Customer Support Specialist
2 months ago
About Vertical Screen
Vertical Screen is a prominent firm specializing in applicant screening services, renowned for our extensive global reach. We serve a diverse range of clients, including leading corporations and government agencies, ensuring that our innovative solutions and exceptional service standards meet their needs.
Position: Customer Service Representative (On-Site)
Location: Warminster
Working Hours: Monday - Friday, 2pm - 10pm
Key Responsibilities:
- Assist clients with various inquiries and issues
- Respond to customer requests through multiple channels
- Provide Tier 1 and Tier 2 software assistance and training
- Diagnose and resolve error messages
- Educate users on website features and functionalities
- Manage incoming communications and collaborate with other teams
- Deliver timely and precise information to clients
- Process client orders in accordance with established policies
Essential Skills:
- Excellent time management and organizational abilities
- Proficient in Microsoft Office Suite
- Strong verbal and written communication skills
- Detail-oriented with effective telephone communication
Education Requirements:
A high school diploma or GED is mandatory.
Employee Benefits:
- Comprehensive medical, dental, and vision insurance
- 401K retirement plan with company matching
- Flexible scheduling and paid time off
- Lunch breaks and professional development programs
- Employee referral bonuses and discounts
- On-site gardens for a peaceful work environment
Additional Information:
All candidates will undergo drug testing and background checks.
Equal Opportunity Employer M/F/Disabled/Veteran
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