Customer Support Specialist

2 months ago


Warminster, United States Vertical Screen Full time

About Vertical Screen

Vertical Screen is a prominent firm specializing in applicant screening services, renowned for our extensive global reach. We serve a diverse range of clients, including leading corporations and government agencies, ensuring that our innovative solutions and exceptional service standards meet their needs.

Position: Customer Service Representative (On-Site)

Location: Warminster

Working Hours: Monday - Friday, 2pm - 10pm

Key Responsibilities:

  • Assist clients with various inquiries and issues
  • Respond to customer requests through multiple channels
  • Provide Tier 1 and Tier 2 software assistance and training
  • Diagnose and resolve error messages
  • Educate users on website features and functionalities
  • Manage incoming communications and collaborate with other teams
  • Deliver timely and precise information to clients
  • Process client orders in accordance with established policies

Essential Skills:

  • Excellent time management and organizational abilities
  • Proficient in Microsoft Office Suite
  • Strong verbal and written communication skills
  • Detail-oriented with effective telephone communication

Education Requirements:

A high school diploma or GED is mandatory.

Employee Benefits:

  • Comprehensive medical, dental, and vision insurance
  • 401K retirement plan with company matching
  • Flexible scheduling and paid time off
  • Lunch breaks and professional development programs
  • Employee referral bonuses and discounts
  • On-site gardens for a peaceful work environment

Additional Information:

All candidates will undergo drug testing and background checks.

Equal Opportunity Employer M/F/Disabled/Veteran



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