Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at ATS Scientific Products. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers and service personnel.
Key Responsibilities:- Provide remote customer and field service engineer technical support via phone and email.
- Identify, quote, and process parts orders in CRM and ERP.
- Remain current on technical and process knowledge to properly support SP Scientific products.
- Provide input to improve system design, performance, and technical documentation.
- Inform customers of and promote SP Scientific products and services.
- Degree or certificate from an approved two-year college or technical school in a related field.
- Five years of related experience or equivalent education and experience.
- Ability to effectively present information in a one-on-one and small group situation.
- Ability to read and comprehend instructions, correspondence, and operating manuals.
At ATS Scientific Products, we value our employees and offer a wide range of benefits, including a robust health and welfare benefits package, 401(K) with company match, and paid time off. We also offer career advancement opportunities and tuition assistance to help you achieve your goals.
We are an equal opportunity employer and are committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
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