Technical Support Specialist

2 days ago


Warminster, United States SP Industries Full time
Job Title: Technical Support Specialist

SP Industries is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and parts sales to our customers and service personnel for equipment manufactured by SP Scientific.

Key Responsibilities:
  • Provide remote customer and field service engineer technical support via phone and email.
  • Identify, quote, and process parts orders in CRM and ERP.
  • Remain current on technical and process knowledge to properly support SP Scientific products.
  • Provide input to improve system design, performance, and technical documentation.
  • Inform customers of and promote SP Scientific products and services.
Requirements:
  • Degree or certificate from an approved two-year college or technical school in a related field.
  • Five years of related experience or equivalent education and experience.
  • Ability to effectively present information in a one-on-one and small group situation to customers, clients, and other employees.
  • Ability to read and comprehend instructions, correspondence, memos, operating, maintenance, and procedure manuals.
  • Effective writing skills to produce reports, correspondence, etc.
Why Join SP Industries?

At SP Industries, we value our employees and offer a wide range of benefits, including a robust health and welfare benefits package, 401(K) with company match, paid time off, and career advancement opportunities. We are committed to providing a safe and inclusive work environment and are an equal opportunity employer.



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