Customer Service Representative

2 weeks ago

Jacksonville, Florida, United States SIXT USA Full time
Job Overview

At SIXT USA, we're seeking a skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their rental experience is seamless and enjoyable.

Key Responsibilities
  • Customer Engagement: Welcome customers, gather feedback, and improve their future rental experience.
  • Attention to Detail: Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
  • Service Excellence: Advise customers on rental charges, provide accurate receipts, and ensure a clear and customer-focused process.
  • Vehicle Management: Identify and tag vehicles for maintenance or grounding, and ensure they are moved to the correct location.
  • Adaptability: Work in various weather conditions and be willing to take on additional tasks to support business needs.
Requirements
  • Education & Experience: High school diploma or GED, and at least 1 year of customer service experience.
  • Licenses & Authorization: At least 18 years old, hold a valid driver's license with a clean driving record, and be authorized to work in the United States without requiring sponsorship.
  • Computer Skills: Basic computer navigation skills and familiarity with Microsoft Office applications.
  • Work Hours & Travel: Able to work 40 hours per week, including day or evening shifts, and open to travel (5-10%), some of which may be by airplane.
  • Uniform & Language: Willing to wear a company uniform and speaking other languages is a plus.
What We Offer
  • Comprehensive Benefits Package: Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future.
  • Paid Time Off & Holidays: Benefit from PTO, sick leave, and receive time and a half for working on public holidays.
  • Bonus Plan: Take advantage of a bonus plan based on performance.
  • Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
  • Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees.
  • Uniform & Perks: Receive a uniform with weekly dry cleaning, always ensuring a professional appearance.

About us:

We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now

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