Guest Experience Representative

4 days ago


Baltimore, Maryland, United States National Aquarium Full time

About the Role

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The Guest Experience Representative is responsible for delivering exceptional guest experiences at the National Aquarium. This includes providing excellent customer service, processing reservations and membership requests, and maintaining accurate records.

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Key Responsibilities

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  • Process reservations and membership requests in a timely and efficient manner
  • Provide excellent customer service to guests via phone, email, and in-person interactions
  • Maintain accurate records and reports related to reservations and membership sales
  • Assist with data entry and administrative tasks as needed
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Requirements

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  • Bachelor's degree or equivalent experience in a related field
  • One to two years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
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Benefits

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The National Aquarium offers a competitive salary range of $16.00-$17.57 per hour, plus benefits including four weeks of paid time off, six paid floating holidays, and up to four weeks of paid family leave.

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About the Company

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The National Aquarium is a nonprofit organization dedicated to connecting people with nature to inspire compassion and care for our ocean planet. We are proud to be accredited by the Association of Zoos and Aquariums (AZA) and exceed industry standards in all aspects of animal care and welfare.

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Our Conservation Work

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We protect, enhance, and restore natural resources through education and engagement, habitat restoration, animal rescue, and sustainable business practices. Our conservation work is guided by three overarching goals: to combat climate change, save wildlife and habitats, and stop plastic pollution.

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