Service Representative

1 week ago


Baltimore, Maryland, United States JACKMONT HOSPITALITY INC Full time
Job Title: Food and Beverage Server

We are seeking a highly skilled and enthusiastic Food and Beverage Server to join our team at JACKMONT HOSPITALITY INC.

Estimated Salary: $40,000 - $55,000 per year

About the Role

As a Food and Beverage Server, you will be responsible for providing exceptional customer service to our guests. This includes taking orders, serving food and beverages, answering menu-related inquiries, and ensuring that every guest has an enjoyable dining experience.

You will also be required to learn and recommend our menu items, including drinks and specials. Additionally, you will need to accurately ring in orders into our Point of Sale (POS) system and manage cash transactions.

Key Responsibilities & Accountabilities
  • Greet guests, build rapport, and ensure an enjoyable, quality dining experience
  • Promptly and accurately take food and beverage requests from guests
  • Expedite the service of food and beverages to guests, checking frequently to ensure everything meets their specifications
  • Learn our menu and expertly recommend and upsell items
  • ID all guests ordering alcoholic beverages who appear to be 40 years old or younger
  • Follow all relevant brand standards for service
  • Accurately ring all orders into the POS system
Qualification Requirements
  • Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs.
  • Must be able to hear well amidst loud background noise
  • Must be dressed neatly and well-groomed in company-approved uniform at all times
  • Must be able to operate the P.O.S. system, make change correctly, and make credit card transactions accurately
  • Must be able to calmly respond to angry guests and notify a manager
  • Must be able to read and write notes to hearing-impaired guests
  • Must be able to read menus to sight-impaired guests
  • Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests


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