Operations Manager
4 days ago
We are seeking a skilled Operations Manager to oversee the operational functions of our residential and commercial fire and water cleanup and restoration services. The successful candidate will manage all aspects of operations, financials, and human resources while implementing the company's mission and vision.
About Us:
ServiceMaster DSI is a leading provider of disaster restoration services in Wichita, KS, and surrounding areas. We pride ourselves on exceptional customer care and investing in education, cutting-edge tools, and expert training for our employees.
The Role:
As an Operations Manager, you will be responsible for managing branch production operations, ensuring efficiency and profitability. You will also oversee daily operations, scheduling, training, and developing technicians and crew chiefs. Your goal will be to ensure customer satisfaction, resolve complaints, and maintain strong relationships with internal departments, clients, and business partners.
Key Responsibilities:
* Oversee branch production operations
* Manage daily operations, scheduling, training, and developing technicians and crew chiefs
* Ensure customer satisfaction and resolve complaints
* Maintain strong relationships with internal departments, clients, and business partners
Requirements:
* Previous experience as a Crew Chief/Operations Manager in the industry
* Previous experience in water mitigation, mold remediation, and fire restoration
* Current IICRC Certification
* Strong communication skills
* Previous experience in branch production, sales, and management
* Valid Driver's License
* Ability to lift/move 50+ lbs.
* Ability to pass a background check and drug screen
What We Offer:
* Competitive Salary: $55K - $65K annually based on experience and expertise
* Health and Wellness Benefits: Medical, Dental, Vision, Life insurance, and 401K
* Paid Vacation Time
* Dynamic Work Environment: We work openly and cross-functionally, building relationships, learning together, and winning as a team.
* Growth Opportunities: We believe in rewarding hard work and results, with abundant opportunities for learning and advancement.
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