Client Support Specialist

2 weeks ago

Brighton, Michigan, United States Nexus Brands Group Inc Full time
Job Overview

About Nexus Brands Group

Nexus Brands Group is a leader in the tattoo, pet grooming, and beauty sectors. We are dedicated to empowering our professional clients who are passionate about their craft and committed to sharing their expertise with customers and enthusiasts worldwide. Our company encompasses a diverse range of authentic brands and businesses that provide top-tier products, innovation, and service, enabling professionals to excel in their passion.

Position Summary

We are on the lookout for a skilled Customer Service Associate to join our Customer Service team. The successful candidate will be a proactive self-starter, adept at problem-solving with minimal supervision, and will thrive in a dynamic and enjoyable work environment.

Key Responsibilities

  • Exhibiting a positive company image while engaging in professional and courteous communication with customers and colleagues regarding inquiries related to orders or issues.
  • Actively listening to customer needs and inquiries to determine the best course of action for service.
  • Processing merchandise orders through various channels including email, live chat, and telephone.
  • Resolving customer inquiries or issues related to orders, assessing warranty claims, and identifying additional business opportunities.
  • Managing drop ship orders and ensuring timely delivery.
  • Addressing customer concerns regarding order placement or shipping challenges.
  • Directing product-related questions to the appropriate team members.
  • Preparing invoices and shipping documentation for special customer orders.
  • Verifying order accuracy and manually entering orders when necessary.
  • Handling customer complaints and collaborating with shipping and warehouse personnel to expedite or trace shipments.
  • Requesting back-ordered or out-of-stock items from retail locations to fulfill customer orders.
  • Ensuring timely processing of quotes and work orders.
  • Performing additional duties as assigned to support our Vision, Mission, and Company Values.

Is This Role Right for You?

  • A high school diploma or GED is required; an associate degree or higher is preferred.
  • Previous experience in a customer service role is essential.
  • Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
  • Exceptional oral and written communication skills.
  • Strong customer relationship management abilities.
  • Organized with a keen understanding of reseller activities and status.
  • Ability to read and interpret documents such as manuals and instructions; capable of writing routine reports and correspondence.
  • Availability to work Monday through Friday during standard business hours.
  • Reliability in attendance and punctuality.

What We Offer

At Nexus Brands Group, we are committed to providing our team members with a fulfilling workplace experience. Here are some of the benefits we offer:

  • A supportive and friendly culture with team appreciation events.
  • An open-door policy.
  • Comprehensive health and welfare benefits.
  • Discount programs for pet care.
  • Supplemental insurance options, including long and short-term disability.
  • A 401k plan with company matching.
  • Paid time off in addition to holidays.
  • An Employee Referral Program.
  • Opportunities for continuous training and professional growth.

If you require alternative methods of application or screening, please reach out to us directly. Nexus Brands Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any protected characteristics.

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