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Clinical Operations Manager for Patient Services
2 months ago
About Us:
Montefiore Home Care, established in 1947, is recognized as the first hospital-based agency in the nation. Our mission is to facilitate the recovery of patients in the comfort of their homes by delivering essential healthcare services.
Position Overview:
The Patient Service Manager plays a crucial role in overseeing clinical operations and serves as a vital resource for both agency personnel and management. This position involves assessing the quality of patient care provided by nursing staff, whether employed directly or through contractual agreements.
Key Responsibilities:
- Guide staff in executing home care nursing responsibilities in compliance with Joint Commission, NYS DOH, and CMS standards.
- Engage in continuous evaluation of nursing and interdisciplinary staff competencies.
- Collaborate with various departments to support educational and professional development goals.
- Conduct comprehensive Home Care orientation for interdisciplinary team members and support personnel.
- Assess the performance of newly hired nurses at the conclusion of their orientation and probationary periods.
- Implement audits and surveillance measures to ensure ongoing readiness for evaluations.
- Participate actively in all preparation activities for surveys.
- Propose and execute quality enhancement initiatives to uphold superior care standards.
- Monitor incidents, complaints, and concerns, coordinating responses to enhance customer service.
Qualifications:
- Current licensure and registration as a Registered Professional Nurse in New York State.
- Bachelor's Degree in Nursing from an accredited institution is required; a Master's Degree is preferred. OASIS Certification and Home Health Coding Certificate are advantageous.
- A minimum of two years of experience as a community health nurse within a Certified Home Health Agency.
- At least one year of experience in a supervisory role is preferred, or an equivalent combination of education and experience.
- Possession of a valid driver's license and the ability to provide personal transportation for home visits during work hours.
Join Us:
At Montefiore Home Care, we are committed to providing exceptional care and support to our patients. We invite you to consider becoming a part of our dedicated team.
