Sales and Service Representative
6 days ago
Company Overview: Food Lion is a leading grocery store chain providing an easy, fresh, and affordable shopping experience to communities since 1957. With over 82,000 associates serving more than 10 million customers weekly across 10 Southeastern and Mid-Atlantic states, we strive to deliver exceptional customer service.
Job Description: As a Sales and Service Representative, you will provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards. You will be responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
Estimated Salary: $25,000 - $35,000 per year
Key Responsibilities:
- Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use their name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handle payment transactions per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
- Follow procedures for refunds and error correction
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, have a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies, and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform all other duties as assigned
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