Senior Experience Strategist
10 hours ago
We are seeking a Senior Experience Strategist to join our team at The Judge Group. The ideal candidate will have a strong background in customer experience innovation and project management.
Key Responsibilities:- Identify opportunities to reimagine and revolutionize customer experience across client products.
- Participate in user research and observation of user tasks, integrating these findings with business requirements to transform the user's mental model into the concept.
- Deliver service improvements to improve the customer experience across client.
- Influence business and technology partners to support and deliver proposed improvements.
- Use Journey Net Promoter Score and other metrics to measure improvements over time.
- Participate in Customer Experience focus group sessions with Business, Designers and Technology leaders.
- Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience and to deliver tangible improvements.
- Monitor and forecast customer experience trends and impacts by doing a market study and research across industry to bring insights on new customer experience trends.
- Understand customer journeys across various transactions and identify process gaps and opportunities.
- Backlog management.
- Requirements prioritization.
- User story review and acceptance criteria writing.
- Support test plan design for experience functionality.
- Requirements gathering, evaluation and documentation for processes and transactions.
- Understanding of the process for releasing products, stakeholders and negotiation with key partners in order to provide the best outcome considering business constraints.
- Analyze competitive benchmarking to seize new opportunities.
- Demonstrated active participation in Experience Teams framing and solving challenging problems on multiple programs or shipped products with a large user base.
- Proven record of implementation of innovative efforts to improve experience from concept to execution.
- Experience with agile methodology and tools.
- A degree in CX Management.
- Ability to digest and translate complex technical requirements into intuitive experiences.
- Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud.
- Experience with Smart Sheets and/or Google Suite.
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Senior Experience Strategist
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Miami, United States The Judge Group Full timeJob Title: Senior Experience StrategistAt The Judge Group, we're seeking a Senior Experience Strategist to join our team. As a key member of our Experience Team, you'll play a crucial role in shaping the customer experience across our clients' products.Key Responsibilities:Identify opportunities to reimagine and revolutionize customer experience across...
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Senior Experience Strategist
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