Customer Experience Strategist

7 days ago

Miami, Florida, United States Slalom Full time
About the Role

We are seeking a highly skilled Customer Experience Strategist to join our team at Slalom. As a key member of our Business Advisory Services team, you will play a critical role in helping our clients redefine what's possible and drive transformative outcomes.

Key Responsibilities
  • Develop and manage long-term strategic planning and investment processes across digital, marketing, product, or experience teams.
  • Identify and define problems to solve through quantitative and qualitative data.
  • Provide design and experience strategy direction to ensure desirability for the customer and value to the business.
  • Identify synergies, efficiencies, and innovations across various business units to execute on opportunities.
  • Conduct user and customer research, analyze business performance, participate in workshops and interviews, develop frameworks, and deliver materials.
  • Comfort using data and analytics to support recommendations and strategies.
  • Creative and innovative thinker with an ability to translate complex ideas, sophisticated analyses, and metrics into a simple, actionable marketing strategy.
  • Contribute to business development or new business pursuits by preparing proposals, responding to RFPs, and/or participating in orals.
Requirements
  • 10+ years of experience in management consulting, customer strategy & research, digital strategy, corporate strategy, product management, or similar.
  • 6+ years of experience leading strategy projects at a consulting firm, or corporate/digital strategy team.
  • Passion for driving business value through experiences, products, and business solutions that deliver excellent customer experiences.
  • Well-versed in working closely with senior-level business, product, and technology stakeholders to help align core business operations that include a people, process, and experience lens.
  • A passion for learning and helping clients capitalize on emerging technology, connect with their customers, and respond to changing market expectations.
About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. We deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact.

We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For nine years running.

Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.

We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

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