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Patient Services Administrator
2 months ago
Patient Care Coordinator
Job Overview
This is a Part-Time position.
About Us:
HearingLife is a leading national provider of hearing care services, part of the Demant Group, which has been at the forefront of hearing healthcare since 1904. With over 600 locations across the United States, we are dedicated to enhancing the quality of life for individuals through improved hearing.
Onboarding Commitment:
At HearingLife, we prioritize the success of our Team Members from the very beginning.
Our comprehensive onboarding program is designed to equip new hires with the essential knowledge and skills needed to thrive in their roles.
We foster a collaborative and supportive environment that encourages growth and development.
What Sets Our Onboarding Apart:
- Individualized Coaching: Benefit from tailored coaching sessions with your supervisor, offering insights and support as you acclimate to your role.
- Interactive Webinars: Participate in live virtual sessions led by industry experts, covering vital topics to enhance your understanding of our practices.
- Self-Directed Learning: Our self-paced learning plans allow you to progress at your own speed, catering to your unique learning style.
Our Customized Approach:
- Foundational Training (Initial Two Weeks): The first phase focuses on essential skills and knowledge critical for your success, ensuring a solid foundation.
- Advanced Training (First 30-90 Days): As you settle into your role, you will delve into advanced topics tailored to your responsibilities, empowering you to excel.
Key Responsibilities
As the Patient Care Coordinator, you will represent our clinics and ensure a positive experience for our patients.
Your role is vital in helping individuals improve their hearing through effective patient interactions and support.
- Drive patient engagement and clinic revenue by conducting outreach to potential and existing patients.
- Welcome patients and facilitate referrals while being aware of current marketing initiatives.
- Perform data entry and manage appointment scheduling using our internal systems.
- Maintain a well-organized office environment by overseeing inventory and supplies.
- Accurately manage financial transactions, including petty cash and bank deposits.
- Oversee hearing aid inventory management.
- Assist patients in gathering insurance documentation while adhering to HIPAA regulations.
Qualifications
The ideal candidate will demonstrate professionalism and effective communication skills in all interactions. This dynamic role requires strong organizational abilities and a sales-oriented mindset.
As the representative of our office, you should possess proactive customer service skills and a friendly demeanor.
- High School Diploma or equivalent; an Associate degree is preferred but not mandatory.
- At least 1 year of experience in a front office role, ideally in customer service or sales.
- Excellent multitasking and time management skills.
- Ability to work both independently and collaboratively with team members.
- Proficient in handling sensitive situations with tact and discretion.
- Comfortable with technology, including intermediate proficiency in MS Office Suite (Word and Excel).
Benefits:
Paid time off / Company holidays / Floating holidays
Health/Medical/Dental/Vision coverage
Competitive 401(k) Plan
Exclusive Discounts & Programs
Education Expense Reimbursement
Basic life and AD&D insurance
Leadership Development:
Participate in programs designed to enhance management skills and leadership capabilities.
A Supportive Work Environment:
We uphold our
Core Values:
Trust, Teamwork, a Can-Do Attitude, and Innovative Solutions.
We are an Equal Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
