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Customer Service Representative

2 months ago

Dickinson, North Dakota, United States BSC Administration LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at BSC Administration LLC. As a key member of our customer service team, you will be responsible for expediting orders to cash, responding to customer inquiries, and maintaining department records and files.

Key Responsibilities
  • Receive, review, and enter sales orders based on customer purchase orders.
  • Provide information to customers regarding the delivery, pricing, and status of their orders.
  • Make amendments to orders based on information obtained from other departments and ensure that the information is made available to the customer.
  • Compose correspondence on various subjects to respond to customer inquiries, complaints, or quotations following procedures and approved practices.
  • Answer inquiries by telephone, email, or facsimile on various subjects.
  • Maintain filing records of customer purchase orders, along with any documentation regarding the communication of the status and pricing of the orders.
  • Communicate with planning personnel regarding urgent matters or issues related to customer orders, expediting orders when necessary, and obtaining information from planners, master schedulers, and production plant.
  • Inform the sales team about customer inquiries and issues that may require the attention of the marketing group.
  • Prepare sales orders reports and advise management of problems or issues related to customers. Follow up on past due orders and report to management on the status.
  • Compile information for quotations on basic, routine orders.
  • Maintain records of all contracts pertaining to Customer Service Representative accounts, meeting ISO guidelines.
  • Use the Pump Tracking System (applicable to Pump Shops) for inventory control, part history tracking, and analysis reporting.
  • Prepare and mail invoices to customers (duties vary depending on location).
  • Utilize the EIP System to submit electronic invoices to customers (duties vary depending on location).
  • Ensure the protection of company confidential information.
  • Comply with and ensure department compliance with Company health, safety, and environmental policies.
  • Comply with all applicable U.S. export control and security regulations.
Requirements
  • Complete all work in a safe manner and follow all safety requirements consistent with supporting the company's TRIR goals.
  • Follow all environmental requirements consistent with supporting the company's environmental performance goals.
  • Complete and actively participate in all the company's safety training requirements.
Position Requirements
  • Education/Training: Associates Degree or the equivalent; or High School diploma or General Education Degree (GED) plus 1 year of Customer Service experience.
  • Experience: 3 years of customer service and materials experience preferred.
  • Knowledge/Skills: Must be PC literate (Microsoft Excel, Word, and Email). Must have excellent interpersonal and communication skills.
Physical/Mental Requirements
  • Must be able to sit for extended periods of time; a minimum of 2 hours.
  • Must be able to maneuver to all areas of the office.
  • Must be able to lift up and carry up to 20 pounds.
  • Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.
  • Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, facsimile machine, and photo copier.
  • Must be able to work at a fast pace.
  • Must be able to simultaneously manage several objectives and reassign priorities.
  • Must be able to tolerate changing priorities and complete assignments despite frequent interruptions.
  • Must be able to read, write, speak, and understand English.
  • Must be able to respond to visual and aural cues.
  • Must be able to drive an automobile.