Licensed Insurance Customer Service Representative
4 weeks ago
We are seeking a qualified professional to join our team as a Licensed Insurance Customer Service Representative. This role requires a 4-40 Insurance license and experience with State Farm systems is preferred.
As a successful State Farm Agent team member, you will be responsible for establishing customer relationships, providing prompt and accurate customer service, and using a customer-focused review process to educate customers about insurance options.
Responsibilities include:
- Establishing customer relationships and following up with customers as needed.
- Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Using a customer-focused, needs-based review process to educate customers about insurance options.
- Maintaining a strong work ethic with a total commitment to success each and every day.
What we offer:
- Base pay plus bonus potential.
- Paid time off (up to 12 days a year).
- Paid major holidays.
- 401k retirement plan.
- Profit sharing.
- Paid for Continuing Education and additional licensing (i.e. 2-20 insurance license).
- Valuable experience.
- Growth potential/Opportunity for advancement within my office.
Schedule: 8:30 am to 5:30 pm. Evenings and Saturdays by appointment only.
Requirements:
- 4-40 Insurance license required.
- State Farm systems experience is preferred.
- Excellent interpersonal skills.
- Excellent communication skills - written, verbal and listening.
- People-oriented.
- Organizational skills.
- Self-motivated.
- Detail oriented.
- Proactive in problem solving.
- Dedicated to customer service.
- Able to learn computer functions.
- Pride in getting work done accurately and timely.
- Ability to work in a team environment.
- Ability to multi-task.
- Provide timely and thorough activity reports to agent.
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.
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