Customer Service Representative I: Convenience Solutions
2 weeks ago
About the Role
This position is responsible for the timely execution of various on-site tasks, ensuring exceptional customer service and satisfaction.
Your Impact
Main Responsibilities:
- Quickly communicates any potential issues or customer inquiries to the supervisor.
- Efficiently reviews and addresses management and client communications through various channels.
- Maintains a strong emphasis on delivering high-quality customer service.
- Assists in the development of the Site Procedure Guide to accurately document all operational processes.
- Tasks may encompass Copy/Print Production, Copier Maintenance, Mail Services, Reception, Shipping/Receiving, Inventory Management, and File Room Services based on the designated location.
- Participates in cross-training sessions to ensure readiness to cover for colleagues during staffing shortages.
- Site responsibilities and coverage locations may vary based on client and division requirements.
Device Maintenance:
- Ensures customer satisfaction through the upkeep and performance of reprographic equipment at client sites.
- Adheres to established daily maintenance protocols.
- Conducts routine maintenance of equipment, including cleaning, clearing jams, replenishing supplies, and loading paper.
- Identifies equipment issues and escalates to the service department when necessary.
- Delivers supplies as needed.
- Assists users with basic equipment functionalities.
- Records meter readings and maintains service activity logs.
- Monitors inventory levels and restocks supplies accordingly.
Copy/Print Production:
- Responsible for the accurate and timely reproduction of all print requests.
- Reviews electronic files for print readiness, processes documents, and performs quality control checks prior to delivery.
- Logs and tracks all activities for reporting purposes.
- Responds to customer inquiries and requests efficiently.
- Conducts routine maintenance of production equipment.
- Records and monitors customer requests and fulfillment activities.
- Performs daily convenience care tasks as required.
About You: Skills & Expertise
This role is customer-facing and requires adherence to client policies, which may include health and safety measures.
- High School Diploma, GED, or equivalent experience is required, along with less than one year of relevant experience.
- Basic computer skills and technical knowledge are essential.
- Strong customer service and communication abilities are necessary.
- Willingness to work overtime as needed.
- May require travel between various client locations; a valid driver's license and acceptable driving record are necessary.
- Ability to lift up to 50 lbs and spend extended periods standing, bending, walking, and reaching.
- Must obtain necessary security clearances to access client premises.
- Ability to multitask and prioritize effectively to meet deadlines.
- Capability to work independently with minimal supervision.
Compensation: In accordance with applicable law, the anticipated hourly rate for this role is $25.49.
Company Overview
Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, complemented by outstanding professional services. With a commitment to fostering innovation, Canon Solutions America, Inc. drives sustainability, enhances efficiency, and manages costs through a blend of digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., Canon Solutions America, Inc. is based in Melville, NY, with sales and service locations nationwide. Canon Inc. (NYSE: CAJ), our parent company, reported approximately $30.4 billion in global revenue in 2020 and ranks third in U.S. patents granted that year.
Canon Solutions America offers a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, and more. A comprehensive list of benefits is available.
We adhere to all applicable federal, state, and local laws and regulations, including those required as a federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#CSA
Location: US-NY-New York
Company: Canon Solutions America, Inc.
Requisition ID: 32039
Category: Facilities
Position Type: Full-Time
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