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Customer Service Representative I: Convenience Solutions
2 months ago
Client Services Representative I:
Convenience Care
Position Overview
This role is essential for ensuring timely execution of various on-site tasks, delivering exceptional customer service, and achieving high levels of customer satisfaction.
Your Contributions
Key Responsibilities:
- Proactively communicates with supervisors regarding potential issues or customer feedback.
- Efficiently addresses management and client inquiries through various communication channels.
- Maintains a strong emphasis on delivering quality customer service.
- Aids in the development of the Site Procedure Guide to ensure accurate documentation of all account processes.
- Duties may encompass Copy/Print Production, Copier Maintenance, Mail Services, Reception, Shipping/Receiving, Inventory Management, Warehouse, and Records Management based on the assigned site.
- Participates in cross-training initiatives to ensure coverage during staffing shortages.
- Site responsibilities and coverage locations may vary based on client and division requirements.
Equipment Maintenance:
- Ensures customer satisfaction through effective performance and upkeep of reprographic equipment at client sites.
- Adheres to established daily maintenance protocols.
- Conducts routine maintenance tasks, including cleaning, clearing jams, replenishing supplies, and loading materials.
- Assesses equipment issues and communicates with the service department when necessary.
- Delivers supplies as needed.
- Assists users with basic equipment functionalities.
- Records meter readings and maintains service activity logs.
- Monitors inventory levels and restocks supplies accordingly.
Copy/Print Production:
- Responsible for the accurate and timely reproduction of all print requests.
- Reviews electronic files for print readiness, executes printing tasks, and performs quality control checks.
- Logs, delivers, and tracks all activities for reporting purposes.
- Responds promptly to customer requests.
- Conducts routine maintenance and upkeep of production equipment.
- Records and monitors customer inquiries and fulfillment of requests.
- Executes daily convenience care functions as required.
Qualifications:
Skills & Expertise Required
Please Note:
This position involves direct customer interaction and adherence to client policies, which may include health and safety protocols.
- High School Diploma, GED, or equivalent experience is required, along with less than one year of relevant experience.
- Basic computer skills and technical knowledge are essential.
- Strong customer service and communication abilities are necessary.
- Willingness to work overtime as needed.
- May require travel between multiple client locations; a valid driver's license and acceptable driving record are necessary.
- Capability to lift up to 50 lbs.
- Ability to stand, bend, walk, reach, and pull for extended periods while performing job duties.
- Must take necessary steps to obtain required security clearances for client premises.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Ability to work independently with minimal supervision.
Company Overview
About Canon Solutions America, Inc.
Canon Solutions America, Inc. empowers organizations of all sizes by providing leading enterprise, production, and large format printing solutions, complemented by outstanding professional services.
With a commitment to fostering innovation, Canon Solutions America, Inc.drives sustainability, enhances efficiency, and manages costs through a comprehensive approach to digital and traditional printing and document management solutions.
As a subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY, with sales and service locations nationwide. Canon Inc.(NYSE:
CAJ), recognized for its significant contributions to technology and innovation, ranks among the top companies globally in patent grants and has been acknowledged as one of Fortune Magazine's Most Admired Companies.
Canon Solutions America offers a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, and more.
A comprehensive list of our offerings is available upon request.We adhere to all applicable laws and regulations, ensuring equal opportunity for all qualified applicants.
For more information on our current job openings, please visit our careers page.
Posting Tags
#PM20 #LI-FK1 #LI-ONSITE #ID22
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