Customer Experience Manager

1 week ago


New Providence, New Jersey, United States Nokia Full time

Customer-Facing Operations:

Nokia seeks a seasoned professional to oversee all customer-facing operations, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:

  • Manage the onboarding process for new customers, ensuring smooth and efficient deployments.
  • Develop and implement strategies to enhance customer experience and satisfaction.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Monitor and analyze key performance indicators to inform business decisions.

Requirements:

  • Proven experience in customer-facing operations and management.
  • Strong leadership and communication skills.
  • Ability to analyze complex data and drive business insights.
  • Experience working in a fast-paced, dynamic environment.


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