Automotive Customer Experience Representative

5 days ago


Scranton, Pennsylvania, United States Toyota of Scranton Full time

**Job Title:** Automotive Customer Experience Representative

**Location:** Toyota of Scranton

**Salary Range:** $25-$35 per hour

We are seeking a highly skilled Automotive Customer Experience Representative to join our team at Toyota of Scranton. In this role, you will serve as the first point of contact for clients picking up their repaired vehicles, ensuring they have an excellent experience and providing support by answering phones, coordinating with department managers, and managing administrative tasks at the front desk.

**Key Responsibilities:*

  • Welcome and greet clients arriving at the Collision Repair Department.
  • Assist customers with questions about their repairs and vehicle status.
  • Facilitate the vehicle pick-up process, ensuring all necessary paperwork is completed.
  • Communicate any additional information regarding repair status, costs, and vehicle warranties to clients.

**Benefits:** We offer a comprehensive benefits package, including health insurance, paid time off, and employee discounts. This is a full-time position with regular business hours, Monday through Friday, 8am-5pm.

**Requirements:** High School Diploma or equivalent required. Previous customer service experience in an automotive dealership, repair shop, or related field preferred. Excellent communication and interpersonal skills, strong organizational and multitasking abilities, and ability to work in a fast-paced environment and handle high volumes of customer interactions.



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