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Senior Fire Protection Technician
2 months ago
Join Our Team
At Johnson Controls International, we are committed to fostering a collaborative environment where innovation thrives. We invite you to become a part of our diverse workforce, where your skills and talents will be valued, and you will have the opportunity to grow professionally.
What We Provide:
- Competitive Compensation Package
- Comprehensive Training Programs
- Opportunities for Global Career Advancement
- Company Vehicle (where applicable)
- Referral Incentives
- Extensive Benefits Package
- Medical, Dental, and Vision Coverage
- Health Savings Account (HSA)
- Life Insurance Options
- 401(k) Plan with Company Match
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Programs
- Wellness Initiatives
- And More
Key Responsibilities:
- Respond to service requests from the Service Resource Center, including initial assessments of equipment/system issues.
- Engage with customer representatives to identify and clarify equipment/system malfunctions.
- Diagnose and execute repairs on electronic fire alarm systems and related building system products at client locations.
- Adhere to established troubleshooting protocols and consult technical documentation to facilitate repairs.
- Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
- Interpret and analyze blueprints, diagrams, specifications, and operational manuals.
- Deliver exceptional customer service by maintaining clear communication with district staff and clients to ensure satisfaction.
- Complete Service Acknowledgements accurately using communication devices, such as smartphones and laptops.
- Secure customer signatures upon the completion of service assignments.
- Participate in a scheduled on-call rotation and assist in training or mentoring team members.
- Perform additional duties as assigned.
Qualifications:
Required:
- A minimum of 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- NICET Level II Certification
- Valid Fire Alarm License.
- Proficiency in reading and interpreting blueprints, submittals, and operational manuals, along with knowledge of testing equipment.
- High School Diploma or equivalent.
- Ability to follow both verbal and written instructions effectively.
- Capability to perform physical tasks, including lifting and moving equipment weighing up to 50-70 lbs.
- Willingness to work in challenging positions, such as climbing ladders and working in confined spaces.
- Flexibility to work varied hours, including weekends, to meet client needs.
- Potential for overnight travel.
- Demonstrated commitment to high-quality customer service.
- Maintain inventory on service vehicles to ensure prompt responses to customer requests.
- Adherence to safety protocols and procedures at all times.
- Strong organizational skills, a positive attitude, and a quick learning ability.
- Possession of a valid driver's license and a driving record that complies with company standards.
- Ability to pass a pre-employment background check and drug screening.
- Maintain any licenses required by National, State, and Local regulations.
- Completion of SimplexGrinnell 4120 Network training within 12 months.
Johnson Controls International plc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
