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Senior Technical Account Manager

1 month ago

Plano, Texas, United States Imperva Full time

About the Role:

A Senior Technical Account Manager is a key member of our team, responsible for providing expert technical support to our customers. This role requires a deep understanding of cyber security and a strong ability to communicate complex technical information to non-technical stakeholders.

Key Responsibilities:

  • Provide technical support to customers, including onboarding and configuration of Incapsula products
  • Conduct weekly conference calls with customers to discuss ongoing status reports and provide updates on open cases
  • Perform quarterly systems and service reviews to ensure customer satisfaction
  • Escalate customer technical product issues to the Imperva Engineering department and work with them to achieve a resolution
  • Assess customer technical environment and requirements, and manage expectations and follow through on solutions or consulting on deployments

Requirements:

  • Minimum 4 years of high-level Technical Support experience with 4 years of experience working with Security or Network related products
  • Minimum 3 years as a TAM – P3
  • Excellent Customer Support skills coupled with a BS Degree or equivalent experience

About Imperva:

Imperva is a leading provider of cyber security solutions that protect business-critical data and applications. Our SecureSphere and Incapsula product lines enable organizations to discover assets and vulnerabilities, protect information wherever it lives, and comply with regulations.