Expedite Track and Trace Coordinator

2 days ago


Fort Wayne, Indiana, United States Circle Logistics Full time
Job Overview

Circle Logistics is seeking a skilled Expedite Track and Trace Specialist to support our expedite team in executing day-to-day tracking duties for existing customers. As a key member of our operations team, you will be responsible for maintaining and growing existing accounts by building shipments into our system, scheduling pick-ups and delivery appointments, and tracking customers' freight to ensure on-time delivery.

Key Responsibilities:
  • Enter new load orders into our proprietary web-based software
  • Initiate check calls to track and trace drivers on all pickups and deliveries
  • Communicate internally with drivers to ensure accurate documentation
  • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and notify customers of potential delays
  • Maintain and collect proper paperwork for each shipment
  • Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
  • Maintain an outbound call volume of 100 calls per day
Requirements:
  • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
  • Strong attention to detail
  • Ability to prioritize, balance, and organize information while completing multiple tasks
  • Above-average proficiency in Google Drive and Microsoft Suite
  • Excellent written and verbal communication skills
  • Excellent teamwork skills
What We Offer:
  • $15-$18 per hour to start
  • Full-time: 40 hours per week + overtime as business needs require
  • On-site training and career development
  • Paid holidays and paid time off
  • Insurance benefits, including health, vision, dental, life, and disability
  • 401(k) Plan
  • Work-from-home hours
  • Events and employee recognition


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