Dynamo Software Technical Support Manager

3 weeks ago


Boston, Massachusetts, United States Dynamo Software Full time
About Dynamo Software:
We are a dynamic technology company with a growing presence in the FinTech industry. Our product has helped over 1,000 clients manage over $10 trillion in assets. As a result, we are seeking an experienced Cross-Functional Customer Support Manager to join our team. This individual will be responsible for overseeing and managing the daily operations of our US Technical Support team, including ensuring excellent customer service, supervising support team members, handling escalated issues, developing processes and strategies for improved customer experiences, and collaborating with other departments to resolve issues efficiently.

Key Responsibilities:
  1. Manage a team of customer support representatives to achieve exceptional customer satisfaction and service levels.
  2. Analyze customer feedback and service metrics to identify trends, pain points, and areas for improvement.
  3. Suggest and implement changes to improve customer support processes and overall customer experience.

The estimated salary for this position is $110,000 - $130,000 per year, plus performance bonus, 401k matching, and excellent benefits. If you are a results-driven professional with excellent leadership, problem-solving, and communication skills, please consider joining our team.



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