IT Network Specialist

4 weeks ago

Corpus Christi, Texas, United States Entergy Full time
Job Title: IT Network Specialist

Job Summary:

This role supports and applies IT standards and procedures, as well as provides operational support for real-time and network systems. The specialist performs a wide variety of routine and non-routine maintenance of network activities, including but not limited to performance operations, change and incident management, routine operations planning, maintenance, and root cause analysis.

Key Responsibilities:
  • Provides planning, guidance, and direction for the analysis, implementation, testing, debugging, and documentation of network operations for critical network components and systems.
  • Experience with network diagnostic, monitoring, and analysis tools, such as Cisco Prime, DNAC, and automation tools.
  • Triage, resolve, and assigns tickets for network support in the SNOW queue and via establishment of a single point for callouts.
  • Provides input and commentary to the development and revision of procedures and policies relevant to the network operations.
  • Responds as a Data Network representative in an on-call 24x7 rotation to resolve emergent issues in both Corporate and OT network environments.
  • Interacts and coordinates with vendors, outsources, and contractors to support network products and services.
  • Participates in the analysis of incident response policies, takes an active role in network incident response and recovery, and identifies performance issues in the network.
  • Provides Tier 1 technical support on network issues and technologies.
  • Responsible for ensuring that networking systems are monitored.
  • Participates in major incidents and technical troubleshooting activities.
  • Creates and maintains technical network documentation as it relates to network configuration, network mapping, processes, and service records.
  • Coordinates, documents, and participates in change management processes for network projects and activities.
  • Implements new and existing equipment, hardware, and software upgrades.
Requirements:
  • Minimum Education Required for the Position: Bachelor's Degree in Computer Science/Related field or equivalent work experience.
  • Minimum Experience Required for the Position: IT Specialist II: 2 years of relevant experience; IT Specialist SR: 4 years of relevant experience, Network Associate (i.e., CCNA, JNCIA, etc.).
  • Critical Knowledge, Skills, Abilities Required for the Position: Experience in supporting network configurations and equipment, knowledge of network operations, knowledge of network monitoring tools, knowledge of incident and change management.
  • Licenses or Certifications Required for this Position: None.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

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