Customer Service Coordinator

7 days ago


Beachwood, Ohio, United States Penske Full time

About the Role

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Penske Logistics is seeking a skilled Customer Service Associate to join our team. As a key member of our logistics support team, you will play a vital role in ensuring timely delivery of materials and products to customer locations.

Key Responsibilities

  • Monitor delivery schedules to ensure on-time delivery of materials and products to customer locations
  • Manage time-sensitive information and transactions to ensure on-time delivery by tracking shipments for pick-up, estimating times of arrival and delivery, and recovering loads when necessary
  • Communicate with associates from other shifts to ensure seamless coordination and timely delivery
  • Complete daily logs and checklists to track progress and identify areas for improvement
  • Work closely with customers to resolve any transportation issues and identify cost-saving opportunities
  • Other projects and tasks as assigned by supervisor

Qualifications

  • At least 1 year of customer service experience required
  • Bachelor's Degree or some college preferred/High school diploma or equivalent necessary
  • Ability to manage multiple tasks and prioritize time-sensitive situations in a fast-paced environment
  • Advanced computer skills including Excel and Outlook required
  • Must also be able to learn and regularly operate multiple company and customer-owned transportation systems & applications
  • Excellent problem-solving and analytical skills
  • Ability to adapt in a dynamic environment
  • Ability to work First, Second, and Third Shift as needed. Flexibility with scheduling required
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required

Estimated Salary Range

$45,000 - $60,000 per year, based on experience and qualifications.



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