Director, HR Shared Services, Tier O/Tier 1

3 weeks ago

Livonia, Michigan, United States Trinity Health Full time
Job Summary

Trinity Health is seeking a highly skilled and experienced Director of HR Shared Services to lead the development of content, strategy, and operations for the knowledge base, direct access/self-service, and Tier 1 (HR call center and electronic inquiry) services. The successful candidate will be responsible for building an HR Shared Operations Services function that provides exceptional colleague support and experience.

Key Responsibilities
  • Lead the team that owns the content development and management for Tier 0 and Tier 1 information and services, ensuring a deep understanding and anticipation of what colleagues need, excellent responsiveness, close connection with HR Centers of Expertise, and strategic and operational vision on how to best and most effectively provide colleagues with employment-related information throughout their entire employment lifecycle.
  • Lead a team supporting colleagues during Mergers, Transitions, and Acquisitions (M, T & A), including orienting them to various benefits, systems, answering questions, and addressing concerns.
  • Work closely with other HRSS functional leaders to develop strategy and operational plans and implement comprehensive and coordinated services across the entire HRSS platform.
  • Ensure the provision of functional expertise and fulfillment of initial to intermediate: merger, transaction & acquisition (M, T & A) support.
  • Oversee vendor agreements for assigned services under departmental parameters.
  • Ensure monitoring and management of financials for the assigned team.
  • Proactively identify and implement performance improvement initiatives by monitoring and analyzing HRSS metrics.
  • Work collaboratively with other leadership to develop a standard HRSS colleague onboarding, development, mentoring, cross-training, performance management, and capability building.
Requirements
  • Bachelor's Degree in a field that required analysis and/or strong writing or math skills or an equivalent combination of education and experience.
  • Seven years of Human Resources related experience, including five (5) years of progressively more responsible leadership experience and comprehensive knowledge of a variety of Human Resources functional requirements.
  • Record of leadership in providing an exceptional customer service experience.
  • Understanding of the channels to successfully provide information and service to colleagues needing information.
  • Writing skill sufficient to oversee the development of Tier 0 self-service materials.
  • Record of using verbal, interpersonal, consultative, and relationship building skills sufficient to initiate and develop productive, collaborative, interdependent partnerships.
  • Working knowledge of and experience with various Federal, State, and Local laws related to a broad base of employment/Human Resources topics.
  • Managerial and supervisory experience engaging and developing colleagues.
  • Experience with technology and associated applications required to efficiently and effectively manage the work of the function.
Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.

  • Director, HR Shared Services, Tier O/Tier 1

    2 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryTrinity Health seeks a seasoned HR Shared Services Director to lead the development of content, strategy, and operations for the knowledge base, direct access/self-service, and Tier 1 (HR call center and electronic inquiry) services and inquiries. This role will build an HR Shared Operations Services function that provides exceptional colleague...

  • Director of HR Shared Operations Services

    3 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Director of HR Shared Operations Services to lead our HR Shared Services team. As a key member of our HR leadership team, you will be responsible for developing and implementing strategies to improve the efficiency and effectiveness of our HR operations.Key ResponsibilitiesLead the development of...

  • Manufacturing Operations Director

    4 weeks ago

    Livonia, Michigan, United States NYX Inc. Full time

    Job Title: Manufacturing Operations ManagerNYX Inc. is seeking a highly experienced Manufacturing Operations Manager to lead our Tier 1 Automotive Interior Plastic Injection manufacturing operations.Key Responsibilities:Develop and implement effective production planning and control strategies to meet customer requirements.Oversee the selection, training,...

  • Assembly Technician

    1 month ago

    Livonia, Michigan, United States Qualified Staffing Full time

    Assembly Position at Tier #1 Automotive SupplierWe are seeking a skilled Assembly Technician to join our team at a Tier #1 Automotive Supplier in Novi. As an Assembly Technician, you will be responsible for assembling transmissions with hand-tools in a clean-room environment.Key Responsibilities:Ensure the quality of parts produced, with a goal of zero...

  • Manufacturing Operations Director

    4 weeks ago

    Livonia, Michigan, United States NYX Inc. Full time

    Job Title: Manufacturing Operations ManagerNYX Inc. is seeking a highly experienced Manufacturing Operations Manager to lead our Tier 1 Automotive Interior Plastic Injection manufacturing operations.Key Responsibilities:Plan and direct the overall production operations of the plant to meet company and division production objectives at optimum cost.Develop...

  • HR Representative I

    1 week ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled HR Representative I to join our team at Trinity Health. The successful candidate will provide exceptional support to our colleagues, vendors, and functional areas, ensuring a seamless and efficient HR experience.Key ResponsibilitiesProcess colleague position status change requests and tuition reimbursement...

  • Automotive Service Technician

    3 weeks ago

    Livonia, Michigan, United States LaFontaine Imports of Livonia Full time

    Job Title: Automotive Certified Service TechnicianWe are seeking an experienced Automotive Certified Service Technician to join our team at LaFontaine Imports of Livonia. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.Key...

  • Automotive Service Technician

    1 month ago

    Livonia, Michigan, United States LaFontaine Imports of Livonia Full time

    Job SummaryWe are seeking an experienced Automotive Certified Service Technician to join our team at LaFontaine Imports of Livonia. As a key member of our service department, you will be responsible for performing vehicle repairs and maintenance work in accordance with dealer and factory standards.Key ResponsibilitiesPerform vehicle repairs and maintenance...

  • Automotive Service Technician

    2 weeks ago

    Livonia, Michigan, United States Lafontaine Imports of Livonia Full time

    Job SummaryWe are seeking a skilled Automotive Certified Heavy Service Technician to join our team at Lafontaine Imports of Livonia. As a key member of our service department, you will be responsible for performing vehicle repairs and maintenance work with efficiency and accuracy in accordance with dealership and factory standards.Key ResponsibilitiesReceive...

  • HR Representative II-Contingent/Non Benefit Eligible

    1 week ago

    Livonia, Michigan, United States Trinity Health Full time

    Job Summary:Trinity Health is seeking a highly skilled HR Representative II-Contingent/Non Benefit Eligible to join our HR Shared Services Center team. As a key member of our team, you will provide exceptional customer service and support to our colleagues and managers, ensuring a seamless and efficient HR experience.Key Responsibilities:• Provide 1st...

  • HR Representative

    2 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented HR Representative to join our team at Trinity Health. As an HR Representative, you will serve as the first point of contact for employees, vendors, and other stakeholders, providing support and resolution for HR inquiries and issues.Key ResponsibilitiesProcess colleague position status change...

  • HR Representative II-Contingent/Non Benefit Eligible

    1 month ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled HR Representative II to join our team at Trinity Health. This is a contingent, non-benefit eligible position that offers a unique opportunity to work in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service to colleagues and managers through various channels, including phone, email, and...

  • HR Representative

    3 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented HR Representative to join our team at Trinity Health. As an HR Representative, you will serve as the first point of contact for employees, vendors, and other stakeholders, providing support and resolution for HR inquiries and issues.Key ResponsibilitiesProcess colleague position status change...

  • Cybersecurity Support Specialist

    1 month ago

    Livonia, Michigan, United States STACK Cybersecurity Full time

    Job Title: IT Cybersecurity Support Technician - Tier 2STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) and an established Managed Services Provider (MSP). We provide ongoing support and management of customer network environments, workstations, and servers with a focus on Cybersecurity first solutions.Job Summary:We are seeking...

  • Powertrain OBD Calibration Engineer Senior

    2 weeks ago

    Livonia, Michigan, United States Roush Enterprises Full time

    Roush Enterprises is seeking a highly skilled Powertrain OBD Calibration Engineer Senior to join our team. As a key member of our engineering team, you will be responsible for developing, validating, and calibrating diagnostic functions for future automotive programs. **Key Responsibilities:** * Develop and validate diagnostic functions for powertrain...

  • Program Engineer

    1 month ago

    Livonia, Michigan, United States Hankook Tire Manufacturing Tennessee Full time

    Job SummaryWe are seeking a highly skilled Program Engineer to join our team at Hankook Tire Manufacturing Tennessee. As a key member of our OE Sales team, you will be responsible for building and maintaining strong relationships with our customers, including automobile manufacturers.Key ResponsibilitiesDevelop and maintain technical knowledge of customer...

  • Assembly Technician

    2 weeks ago

    Livonia, Michigan, United States Qualified Staffing Full time

    Assembly Jobs AvailableQualified Staffing is seeking skilled individuals to join our team as Assembly Technicians at a Tier #1 Automotive Supplier in Novi. This is a temp-to-hire opportunity with the possibility of advancing to a full-time, permanent role.Key Responsibilities:• Ensure the quality of parts produced, with a goal of zero defects.• Monitor...

  • Technical Sales Engineer

    2 weeks ago

    Livonia, Michigan, United States 3M Full time

    Job Description:As a Technical Sales Engineer at 3M, you will have the opportunity to collaborate with innovative and diverse people around the world. Your impact will be felt through your work with the Global Account Manager and Global team to execute Sales Business Plans and Strategies to maximize revenue growth, increase market share, and position 3M as a...

  • Middle School Interventionist

    4 weeks ago

    Livonia, Michigan, United States Oakland Schools Full time

    Job Title: Middle School InterventionistThe Clarenceville School District is seeking a highly qualified Middle School Interventionist to support student achievement in the area of Reading or Mathematics.Job Summary:The Interventionist is responsible for providing individual or small group instruction to students who are struggling academically, with a focus...

  • OE Technical Account Manager

    5 days ago

    Livonia, Michigan, United States Hankook Tire Manufacturing Tennessee Full time

    Position Overview We are seeking a highly skilled Program Engineer to join our team at Hankook Tire Manufacturing Tennessee. Key Responsibilities Serve as the technical liaison between Hankook and our automobile manufacturer customers. Receive and analyze customer technical RFQ documents and engineering requirements. Deliver project technical...