Director, HR Shared Services, Tier O/Tier 1

1 month ago

Livonia, Michigan, United States Trinity Health Full time
Job Summary

Trinity Health seeks a seasoned HR Shared Services Director to lead the development of content, strategy, and operations for the knowledge base, direct access/self-service, and Tier 1 (HR call center and electronic inquiry) services and inquiries. This role will build an HR Shared Operations Services function that provides exceptional colleague support and experience.

Key Responsibilities
  1. Lead the development of content, strategy, and operations for the knowledge base, direct access/self-service, and Tier 1 (HR call center and electronic inquiry) services and inquiries.
  2. Develop and manage the content development and management for Tier 0 and Tier 1 information and services.
  3. Work closely with other HRSS functional leaders to develop strategy and operational plans and implement comprehensive and coordinated services across the entire HRSS platform.
  4. Represent the HRSS function for the assigned work to ensure consistent integration and implementation of the national HR strategy and operations.
  5. Collaborate with other functional directors related to HRSS team member recruitment, training, mentoring, development mapping, pay determinations, and the like to create uniform standards, feel, and tools that provide understanding of developmental opportunities.
Requirements
  • Bachelor's Degree in a field that required analysis and/or strong writing or math skills or an equivalent combination of education and experience.
  • Seven years of Human Resources related experience, including five (5) years of progressively more responsible leadership experience and comprehensive knowledge of a variety of Human Resources functional requirements.
  • Significant and deep experience leading an HR Shared Services function, HR Service Center, HR Center of Expertise, oversight of varied administrative matters as a director, manager, or Chief HR Officer, or similar complex customer service-focused function providing breadth and depth of HR services.
  • Record of leadership in providing an exceptional customer service experience.
  • Understanding of the channels to successfully provide information and service to colleagues needing information.
  • Experience with making information or tools available to team members and/or colleagues in a self-service, easily accessible format.
  • Writing skill sufficient to oversee the development of Tier 0 self-service materials and to effectively communicate with all levels of internal colleagues, and externally with colleague families or representatives, as needed.
  • Record of using verbal, interpersonal, consultative, and relationship-building skills sufficient to initiate and develop productive, collaborative, interdependent partnerships within the function and with all levels of leadership across the organization.
  • Working knowledge of and experience with various Federal, State, and Local laws related to a broad base of employment/Human Resources topics.
Preferred Qualifications
  • Experience with technology and associated applications required to efficiently and effectively manage the work of the function, particularly ensuring that services are provided effectively and efficiently.
  • Knowledge of and experience with a variety of HR functional areas and their information, knowledge, and administrative responsibilities and requirements.
  • Record of leadership, integration, and execution skill application.
  • Experience with providing functional leadership for mergers, transitions, and acquisitions and participating in diligence and integrating entities and colleagues or divesting entities.
What We Offer

Trinity Health offers a competitive salary range of $64.93 - $107.14 per hour, a comprehensive benefits package, and a dynamic work environment that values diversity, equity, and inclusion.

Join our team and contribute to the delivery of exceptional colleague support and experience.

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