Retail Operations Leader
2 weeks ago
Retail Operations Leader - Victoria's Secret
Brand: Victoria's Secret
Location: United States
Job Area: Store Management
Employment Type: Full-time
Job ID: 02SD5
Position Overview
A Victoria's Secret Retail Operations Leader embodies our core values and drives performance to enhance both customer and associate experiences, ultimately contributing to increased sales. This role is accountable to the District Manager.
Key Responsibilities:
- Sales Leadership: Spearhead top-line sales by guiding the sales floor, mentoring team members, and actively engaging in selling.
- Brand Culture: Establish direction and drive performance in key categories. Implement and oversee brand initiatives and strategies, including Sales Education, Product Launches, Events, Promotions, and Testing.
- Team Development: Manage the talent lifecycle for direct reports, which includes recruitment, onboarding, coaching, performance evaluation, succession planning, and fostering a positive team culture.
- Operational Excellence: Ensure high standards in visual merchandising, payroll management, inventory oversight, and adherence to operational protocols.
Leadership Expectations:
All leaders are expected to act as Customer Sales Leads, demonstrating coaching abilities while enhancing the customer experience through effective selling techniques. Compliance with company policies and procedures, as well as managing store opening and closing tasks, is essential.
Qualifications:
- Passion for the Victoria's Secret and PINK brands.
- Proven experience in leading, coaching, and managing a retail team.
- Ability to analyze business reports and implement strategic actions for improved results.
- Self-awareness and a commitment to seeking feedback for personal and professional growth.
- Experience in nurturing and developing team members to reach their full potential.
- Capability to monitor progress and integrate feedback into decision-making processes.
- Demonstrated ability to align company strategies with daily operations and inspire team contributions.
- Experience in collaborating with cross-functional partners to achieve objectives.
- Flexibility to work evenings, weekends, and adapt to varying schedules.
- Physical capability to stand for extended periods, bend, kneel, and lift as necessary.
- Proficiency in utilizing technology, including headsets, mobile devices, and computers.
Victoria's Secret is an equal opportunity employer. We do not discriminate in hiring or employment conditions based on race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by applicable laws. We only hire individuals authorized for employment in the United States.
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