SRE Operations Lead

3 weeks ago


Atlanta, Georgia, United States United Software Group Full time
SRE Operations Lead

We are seeking a highly motivated and experienced SRE Operations Lead to join our team at United Software Group. As a key member of our operations team, you will be responsible for leading transformational change in our operations and ensuring the smooth delivery of our services.

Key Responsibilities:

  • Lead self-organizing Ops team to ensure efficient support post production launch
  • Ensure Ops team awareness across all platform changes
  • Create/update necessary logging to ensure new/modified Dashboards, Alerts, Monitors are built in and reviewed by Product Owners
  • Update RunBooks (Tier 2, 3 support documents) as applicable during launch
  • Audit and improve Runbooks to ensure continuous improvement for Production Support response time
  • Owner for production support intake to ensure proper team coverage, analysis, resolution and timely communications regarding any system issues

Requirements:

  • 5+ years of experience leading transformational change in Ops
  • Ability to lead self-organizing Ops team
  • Confident to insert themselves in an existing team of 4 and emerge as a servant leader
  • Motivated and focused on continuous improvement
  • Proficient in Splunk, New Relic, Power BI, SQL queries

What We Offer:

  • Opportunity to work with a dynamic and growing company
  • Collaborative and supportive team environment
  • Competitive compensation and benefits package


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