Site Operations Associate Manager
4 weeks ago
At Tapestry, we're committed to creating a seamless and engaging customer-focused experience across our digital platforms. As a Site Operations Associate Manager on our E-Commerce team, you'll play a vital role in achieving this goal.
Key Responsibilities:
- Participate in weekly and quarterly meetings to recap business performance and analyze site KPIs such as conversion rate, bounce rate, and checkout flow to deliver customer behavior insights and provide recommendations to improve performance.
- Manage site search and implement best practices to drive growth in search conversion, monitor and report on search performance, and validate and optimize search result pages.
- Optimize the overall site experience to drive conversion growth by supporting product launches and site refreshes, executing A/B tests, and creating personalized experiences.
- Work closely with digital operation partners and third-party vendors to resolve site bugs, log, track, and troubleshoot issues that impact the overall customer experience, and prioritize tickets in the backlog to resolve issues in a timely manner.
- Validate site functionalities and tests before launches by conducting business acceptance testing on site functionalities and communicating blockers, and collaborate with Data Governance on tagging implementations as needed.
Requirements:
- 2+ years working in E-Commerce; equivalent combination of education and experience will be considered.
- A self-starter, 'can do' attitude.
- Strong analytical skills with an understanding of E-Commerce business KPIs.
- Effective communication skills, particularly in synthesizing and presenting data.
- Exceptional attention to detail.
- A passion for innovation, highly resourceful and creative in solving problems.
- Ability to multitask and prioritize effectively to meet deadlines.
About Tapestry:
Tapestry is a global house of brands committed to stretching what's possible. We're a company that values innovation, inclusivity, and diversity, and we're looking for talented individuals who share our vision to join our team.
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