Retail Customer Support Associate

3 weeks ago


Clearfield, Pennsylvania, United States The Sherwin-Williams Company Full time
Position Overview:
This role is vital for the effective operation of our retail outlets. Customer Support Associates engage with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. They are also responsible for swiftly addressing any customer issues to ensure optimal satisfaction while remaining informed about product features and maintaining the high standards of quality and presentation in our stores.

Key Responsibilities:
  • Deliver exceptional customer satisfaction through outstanding sales service.
  • Assist clients both in-person and via phone by assessing their needs and recommending relevant products and services.
  • Establish and nurture productive relationships with wholesale and retail customers.
  • Accurately process sales transactions in accordance with company policies and procedures.
  • Achieve monthly, quarterly, and annual sales targets.
  • Maintain accurate work order documentation and product formulas.
  • Retrieve products from the sales floor or warehouse as required.
  • Tint and mix products to meet customer specifications when necessary.
  • Restock shelves and arrange displays to enhance store presentation.
  • Ensure cleanliness of store equipment.
  • Assist with loading and unloading delivery vehicles.
  • Support delivery operations as needed.
  • Keep assigned areas well-stocked and visually appealing.
  • Stay informed about product offerings and discuss available options with customers.
  • Adhere to inventory management protocols.
  • Propose strategies to enhance sales performance.
Minimum Qualifications:
  • Must be at least eighteen (18) years old.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for a work visa.
  • Must be capable of lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
  • Must be available to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Previous experience in selling paint and related products is advantageous.
  • Experience operating tinting and mixing equipment is preferred.
  • Ability to communicate effectively in more than one language is a plus.
  • Proficiency in reading, writing, and speaking Spanish is desirable.


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