Service Operations Manager

1 week ago


Ocoee, Florida, United States Miner, LTD Full time
Job Summary:
As a Service Operations Manager at Miner, LTD, you will be responsible for providing strategic leadership to the support staff, including field service technicians. Your primary objective will be to maintain high-quality service standards while fostering a collaborative team environment.

Key Responsibilities:
  • Establish and enforce organization standards to ensure exceptional customer experiences.
  • Maintain personnel requirements by recruiting, training, coaching, counseling, and disciplining employees as needed.
  • Initiate and monitor systems, policies, and procedures to drive efficiency and productivity.
  • Facilitate corrections within processes, resolve personnel and service problems, and foster a spirit of cooperation among departments.

Requirements:
  • Experience managing service personnel with a strong focus on customer satisfaction.
  • Excellent management skills, interpersonal skills, and a collaborative approach.
  • Proven ability to thrive in a fast-paced, technology-driven service environment.
  • Extensive skills in Microsoft Office Products and exceptional organizational skills.

Educational Background: High School Diploma or GED required; Associates degree or higher, preferred.

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