Laboratory Client Support Specialist

1 month ago


Salt Lake, Utah, United States ARUP Laboratories Full time
About ARUP Laboratories

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

Job Summary

The Laboratory Client Support Technician provides technical and pre-analytic support services for a designated division of technical operations and clients. This role involves providing a supportive link between customers and all other areas of the company.

Key Responsibilities
  • Understand and follow established departmental procedures for specimen collection, handling, and transportation.
  • Process specimens accurately and efficiently, including specimen triaging, routing, and storing.
  • Evaluate specimens for acceptability and follow appropriate procedures for specimens that do not meet acceptance criteria.
  • Process requests for add-on testing and develop proficiency with laboratory information systems.
  • Provide education, guidance, and troubleshooting to customers regarding available resources, testing, and application utility.
  • Maintain competency on pre-analytic equipment and maintain a clean and organized work area.
  • Serve as a liaison between technical sections and customers, building and maintaining customer relationships throughout all communications.
Requirements
  • High School Diploma or Equivalent required; Associates Degree or better in Biology preferred.
  • Must complete and demonstrate department-specific training and competency within 6 months.
  • Customer service work experience and call center work experience preferred.
  • Ability to type 35 WPM and 10-key skills required.
  • Familiarity with Laboratory Information System (LIS) and HIPAA training/knowledge preferred.
Work Environment

This is a biohazard laboratory environment that requires the use of personal protective equipment in accordance with CDC and OSHA regulations and company/departmental policies.

Equal Opportunity Employer

ARUP Laboratories is an equal opportunity employer and welcomes applications from diverse candidates.



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