Laboratory Client Support Specialist

1 month ago


Salt Lake, Utah, United States ARUP Laboratories Full time
About the Role

We are seeking a highly skilled and detail-oriented Laboratory Client Support Technician to join our team at ARUP Laboratories. As a key member of our technical operations team, you will provide exceptional technical and pre-analytic support services to our clients and internal stakeholders.

Key Responsibilities
  • Provide technical support and guidance to clients on specimen collection, handling, and transportation.
  • Process specimens according to established departmental procedures, including specimen triaging, routing, and storing.
  • Evaluate specimens for acceptability and initiate problem resolution as needed.
  • Develop proficiency with laboratory information systems, including ANSR, ESP, IMS, Millennium, MasterControl, LMS, CRM, and eExcept.
  • Communicate effectively with clients and internal stakeholders via phone, email, and in-person interactions.
  • Maintain a clean and organized work area, adhering to ARUP's quality and safety standards.
  • Collaborate with technical sections and customers to resolve issues and provide education on available resources and testing.
Requirements
  • High School Diploma or Equivalent required; Associate's Degree in Biology or related field preferred.
  • Must complete and demonstrate department-specific training and competency within 6 months.
  • Customer service experience and proficiency in laboratory information systems a plus.
  • Ability to type 35 WPM and 10-key skills required.
About ARUP Laboratories

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. We are committed to delivering exceptional service and quality results to our clients, and we are seeking talented individuals to join our team.



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