Technical Support Specialist

2 days ago


Rockford, Illinois, United States UW Health in Northern Illinois Full time
Job Summary

We are seeking a highly skilled Technical Services Associate Technician to join our team at UW Health in Northern Illinois. This role is responsible for providing technical support and maintenance for end-user devices, as well as troubleshooting and resolving operational break/fix scenarios.

Key Responsibilities
  • Provide technical support and training services to users at all levels of the organization and IS teams
  • Work with other technical resources to adhere to established procedures, workflows, and tools to provide exceptional support and customer service
  • Develop and maintain technical knowledge of end-user technologies, including client/server operating systems, mobile device management systems, and desktop support management software systems
  • Collaborate with users and IS teams to identify and resolve technical issues
  • Stay up-to-date with the latest technologies and trends in the field
Requirements
  • Minimum: 1 year of relevant experience in a Healthcare setting or IT field
  • Preferred: 2 years of relevant experience in IT, Business Operations, Project Management, Analytics, or Monitoring
  • Associates or higher in Healthcare, Information Technology, Business, or related field (relevant work experience may be considered in lieu of)
  • A+ and/or Microsoft certifications
Preferred Skills and Abilities
  • Leadership and team management skills
  • Excellent communication and critical thinking skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of UW Health Domain, Active Directory, and Group Policy's
  • Troubleshooting SCCM clients, Citrix, and VDI deployment
Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive, and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. We strongly encourage applications from Black, Indigenous, and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members, and veterans.



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