Technical Service Specialist

3 weeks ago


Rockford, Illinois, United States Accuride Wheel End Solutions Gunite Full time

Job Summary

This position is responsible for providing technical support to customers and sales staff, analyzing product performance, and communicating effectively with fleets and industry organizations to determine customer needs and resolve problems.

Key Responsibilities

  • Maintain customer relationships through regular communication and support of fleet organizations.
  • Analyze product performance data, customer feedback, and warranty information to identify areas for improvement.
  • Provide technical assistance and information to sales personnel and customers, including product specifications and usage guidelines.
  • Represent Accuride on technical organizations and participate in industry events.
  • Evaluate service applications and issue special service bulletins or load ratings as needed.
  • Continuously evaluate product field performance and technical communication with customers to identify areas for improvement.
  • Support and cross-train with the Warranty Administrator and Technical Services team.
  • Maintain IATF 16949 warranty system metrics and documents.

Requirements

  • BS degree in Engineering, preferably in Mechanical Engineering.
  • Thorough understanding of engineering principles, product testing procedures, and manufacturing processes.
  • Excellent interpersonal and communication skills, with the ability to work with customers and internal teams.
  • Ability to work under pressure and balance multiple priorities.
  • Wheel and wheel end product knowledge, with experience using statistical tools and Microsoft applications.


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