Healthcare Operations Coordinator
6 days ago
At AC Wellness, our commitment to delivering high-quality healthcare to the Apple employee population is unwavering. We believe that fostering trusting and accessible relationships with our patients promotes exceptional health outcomes.
The Registered Nurse plays a vital role in creating a seamless experience for all patients. Key responsibilities include performing assessments, interpreting data, planning, implementing, and evaluating care; coordinating care with other providers; and educating patients and their families on managing their care to prevent complications.
We utilize cutting-edge technology and evidence-based practices to empower patients to take an active role in their health. Our nurses are dedicated to researching, learning, teaching, and inspiring others.
This position offers flexible scheduling options, including 4x10 shifts from Monday to Friday, or 5x8 shifts from Monday to Friday. Essential functions and skills include:
- Evaluating patient health using the nursing process, which may involve scheduled visits, walk-in patients, or remote interactions
- Assisting with high-acuity office visits, including initial patient intake, point-of-care testing, wound care, and assisting with procedures
- Collaborating with team members to implement a plan of care appropriate to the situation, obtaining medical records as necessary
- Providing clinical oversight and training to Medical Assistants, filling in for MA tasks as needed
- Triageing patients through phone, chat, or walk-in; coordinating same-day care and continuing care with respective care teams and services
- Collaborating with other RNs and delegating to MAs to cover daily RN schedules
- Utilizing existing standing orders and applicable nursing diagnoses
- Dispensing and administering medications, managing medication refills for care teams
- Implementing patient education programs tailored to individual healthcare needs
- Assessing escalated patient complaints from Care Navigators, Care Coordinators, and Medical Assistants
- Prioritizing live phone calls from pharmacies, laboratories, and specialists' offices
- Closely working within care teams to close patient care gaps and meet established quality metrics for patient care
- Documenting all patient interactions following clinic guidelines
- Continuously evaluating overall patient care flow and intervening to maintain optimal time lines
Requirements include:
- California registered nurse license (RN)
- Registered Nurse degree from an accredited school
- Three years of clinical experience
- Current Basic Life Support (BLS) for healthcare providers
- Compliance with AC Wellness Occupational Health Policy, including required immunizations
- Demonstrated comfort and enthusiasm for new methods of care delivery using technology
- Excellent communication and problem-solving skills, promoting teamwork across roles and clinics
- Serving as a role model for professional behavior in patient care delivery
This role requires a strong ability to work effectively in a dynamic environment. If you're passionate about delivering high-quality healthcare and have the skills to excel in this challenging role, we encourage you to apply.
Estimated Salary: $85,000 - $110,000 per year
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