Veterinary Product and Compliance Expert
5 days ago
Join Yoh as a Veterinary Product and Compliance Specialist in St Joseph, MO or Duluth, GA. This is a 12-month W2 contract with an option to extend. You will work on-site 2-3 days per week.
Job SummaryThis role is responsible for addressing product inquiries, complaints, and suspected adverse events in a timely and compliant manner. Key responsibilities include receiving and responding to product-related communications, documenting all interactions within the company database, and providing technical support to internal and external sales teams.
Responsibilities- Receive and respond to product inquiries, complaints, and adverse event reports from various stakeholders, including veterinarians, veterinary technicians, consumers, and BIVI personnel.
- Provide information and support on proper product use, extra-label use, literature requests, adverse events, and product defects.
- Document all communications within the company's validated database and assess appropriate responses.
- Support external and internal sales teams by providing technical assistance and attending veterinary conferences.
- Analyze call data and identify trends or issues related to product usage.
To succeed in this role, you must have:
- An Associate Degree or higher in Life Sciences or Veterinary Technician, along with at least 3 years of experience working in a veterinary clinic.
- Excellent communication and problem-solving skills, with attention to detail and quality focus.
- A strong understanding of GMPs, pharmacovigilance, and complaint handling compliance requirements.
We provide competitive compensation and benefits, including medical, dental, and vision insurance, a 401K retirement plan, life and disability insurance, direct deposit, and weekly ePayroll.
Salary RangeThe estimated minimum hourly rate for this position is $20-$25, depending on education and experience.
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