Customer Service Expert
9 hours ago
Job Summary
We are seeking a skilled Customer Service Expert to manage and grow one or more of our Key Customer Accounts. The ideal candidate will have 3-5 years of experience in printing customer service, data processing, and/or project management.
Key Responsibilities
- Process and project manage assigned accounts to ensure 100% customer fulfillment.
- Represent management in project meetings and on conference calls for technical matters.
- Coordinate sales and service project initiatives, primarily relating to secured card personalization and fulfillment.
- Attend production meetings and communicate concerns related to customer jobs and production capabilities.
- Manage change control, testing, and problem resolution.
Requirements
- College degree a plus, but not required.
- Project management professional certification or related experience a plus.
- Advanced knowledge of printing process (4 color process).
- Card personalization knowledge is a plus.
- Database skills sufficient for purpose: Excel, Access, etc.
About Us
Come work for a dynamic company in a thriving field. We strive to have happy, engaged employees at all levels.
401K matches, profit sharing bonuses, company celebrations.
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