Customer Service Expert

9 hours ago


Saint Charles, Missouri, United States Chicago west surburban manufacturing company Full time

Job Summary

We are seeking a skilled Customer Service Expert to manage and grow one or more of our Key Customer Accounts. The ideal candidate will have 3-5 years of experience in printing customer service, data processing, and/or project management.

Key Responsibilities

  • Process and project manage assigned accounts to ensure 100% customer fulfillment.
  • Represent management in project meetings and on conference calls for technical matters.
  • Coordinate sales and service project initiatives, primarily relating to secured card personalization and fulfillment.
  • Attend production meetings and communicate concerns related to customer jobs and production capabilities.
  • Manage change control, testing, and problem resolution.

Requirements

  • College degree a plus, but not required.
  • Project management professional certification or related experience a plus.
  • Advanced knowledge of printing process (4 color process).
  • Card personalization knowledge is a plus.
  • Database skills sufficient for purpose: Excel, Access, etc.

About Us

Come work for a dynamic company in a thriving field. We strive to have happy, engaged employees at all levels.

401K matches, profit sharing bonuses, company celebrations.



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