IT Change Management Specialist
7 days ago
Delmock Technologies Inc is seeking a highly skilled IT Change Management Specialist to ensure efficient and effective change management in the Information Technology department.
About the RoleThis is a hybrid position based in Laurel, MD 20707. The successful candidate will assist with the development of Change Management processes & procedures to improve WSSC Water efficiencies and serve as an advocate for change management best practices.
Main Responsibilities- Partners with the IT Change Management Administrator to conduct weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings with IT senior management, IT division-section managers, and representatives from all WSSC Water business areas.
- Serves as a liaison between IT and the WSSC Water business community.
- Supports the IT Change Management tool administrator.
- Supports day-to-day user needs, software upgrade deployments, and enhancement configuration.
- Supports IT Change Management reporting; Reporting includes change request resolution and monthly metric reports for senior management.
- Supports IT configuration management function.
- Performs internal QA of weekly change request submissions for accuracy and completeness.
- Supports the functional configuration tasks and activities for software implementation projects.
To be successful in this role, you will need:
- A Bachelor's degree in information technology management or related field, at least 4 years of experience working in Change Management, 4 years of practical experience in IT change management. May substitute for high school diploma (or equivalent) with over 8 years of practical experience in IT change management.
- Experience in Service Now Change Management Software.
- Experience reviewing change requests in ServiceNow.
- Experience creating and implementing IT asset governance procedures for all change management lifecycle stages.
- Knowledge of IT Change Management best practices.
- Knowledge and understanding of change management tools.
- Proven ability to execute tasks and meet deadlines under pressure consistently and effectively.
- Excellent analytical, negotiation, and organization skills.
- Ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience.
- Outstanding customer, communication, and interpersonal skills.
- Knowledge of Microsoft Office.
The estimated annual salary for this role is $95,000 - $125,000, depending on experience.
BenefitsWe offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.
About UsDelmock Technologies Inc is a leading HUBZone business in Baltimore, known for delivering sophisticated IT and Health solutions with a commitment to ethics, expertise, and superior service. We actively engage in the local community, creating opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor.
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