Service Advisor
3 weeks ago
Join our team at Rocky Mountain Powertrain, a Division of CK Power, in Brighton, CO.
We are seeking a highly skilled Service Advisor to support our Service Department in scheduling service technicians for repairs and maintenance of diesel power generation units, engines, and heavy equipment.
Key Responsibilities:
- Take incoming service calls and collect necessary data from customers for the Service Department.
- Open service jobs, schedule and coordinate a team of shop and field service technicians.
- Create estimates or assist the Sales team with estimates if needed.
- Review and edit technician narratives, ensuring all necessary information is included for invoicing.
- Translate technical notes into clear, customer-friendly narratives when required.
- Invoice customers and secure payments.
- Order parts for service jobs and enter them into our Enterprise Resource Planning (ERP) system.
Requirements:
- 5+ years of experience in aftermarket parts and service in a relevant industry, such as power generation, heavy equipment, automotive, or marine.
- 3-5 years of experience coordinating service responsibilities with service technicians and parts personnel.
- Excellent communication and interpersonal skills, with the ability to deal with various types of customers.
- Honesty, integrity, and a strong work ethic.
- Strong organizational skills and ability to prioritize and multitask in a fast-paced environment.
- Computer literacy and familiarity with service management and ERP software.
- High school diploma or equivalent.
Preferred Experience & Skills:
- Field Service experience a plus.
- Post-secondary education a plus.
What We Offer:
- Competitive pay and benefits.
- Ask about our sign-on bonus.
- Equal Opportunity Employer including veterans and persons with disabilities.
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