Automotive Service Advisor

4 weeks ago


Reston, Virginia, United States Safford Brown Mazda Fairfax Full time
Unlock Your Potential as an Automotive Service Advisor

We are seeking highly motivated individuals to join our Service Department at Safford Brown Mazda Fairfax as an Automotive Service Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the satisfaction of our valued customers.

Key Responsibilities:

  • Provide exceptional customer service by greeting customers promptly and obtaining necessary information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow-up time and monitor the progress of each vehicle
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers
  • Follow-up to ensure complete satisfaction

Requirements:

  • Proven record of achieving exceptional customer satisfaction
  • Positive energy and a desire for a long-term career with a growing organization
  • Personal and professional integrity

We offer a comprehensive training program, daily one-on-one meetings, bonuses, and guaranteed pay. Our team works together to encourage success among each of our members. Our benefits package includes:

  • A competitive pay plan with commission
  • Ongoing professional training
  • Pay every two weeks
  • Medical and dental coverage
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Flexible work schedule
  • Saturday lunches
  • Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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