Service Leader

2 hours ago


Towanda, Kansas, United States Chipotle Full time
Job Summary

We are seeking a highly skilled and experienced Service Leader to join our team at Chipotle Mexican Grill. As a Service Leader, you will be responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service.

Key Responsibilities
  • Ensure great tasting, high quality food is served
  • Help resolve food quality issues
  • Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following Daily Food Safety Checklist and food safety policies and procedures
  • Help resolve customer incidents and work to ensure positive customer experiences
  • Monitor crew breaks, shift changes, shift meetings, and line schedules
  • Develop and cross-train all front of house Crew
  • Assist with Crew performance reviews
  • Develop future Service Leaders
  • Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Requirements
  • Chipotle Crew member and/or Kitchen Leader experience
  • Ability to understand and articulate Chipotle's Food With Integrity philosophy
  • Knowledge and experience of cash handling policies and procedures
  • Knowledge of Food Safety and health department matters
  • Familiarity with office paperwork
  • Ability to speak, write, read, and understand the primary language(s) of the work location
  • High school diploma
  • Restaurant experience
About Us

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a leading restaurant company that is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose. We are a people-first company rooted in values and are dedicated to fostering a culture that champions diversity, ensures equity, and celebrates inclusion.


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