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Customer Service Assistant Team Supervisor
2 months ago
Customer Experience Assistant Team Leader
Location: Shreveport, LA
Job Overview
This role is essential in overseeing front-end operations while guiding department staff. The position focuses on proactively resolving customer inquiries and complaints, exemplifying desired behaviors for front-end team members, ensuring a tidy and welcoming store environment, and fostering exceptional customer service.
Key Responsibilities
- Collaborate with senior management to mentor and develop team members; organize, delegate, and supervise tasks; and address customer concerns effectively.
- Assist in training cashiers and utility clerks on customer service protocols, product codes, cash handling procedures, scanner usage, and bagging techniques.
- Ensure compliance with company standards regarding freshness, safety, refrigeration, and sanitation within front-end operations.
- Provide checkout assistance, including bagging and transporting customer purchases as necessary. Accurately manage checkout totals by properly weighing, entering, and scanning items, while maintaining precise cash register balances.
- Implement shrink management practices by adhering to guidelines, identifying potential risks, and applying appropriate controls.
- Deliver a friendly and service-oriented approach by greeting customers, addressing inquiries, and resolving complaints.
- Maintain a clean, safe, and sanitary working and shopping environment by following company safety protocols.
Knowledge, Skills, and Abilities
- Intermediate understanding of store operations is required.
- Familiarity with cash register operations and company checkout policies is essential.
- Knowledge of state regulations concerning the sale of alcohol, tobacco, and lottery is necessary, as applicable.
- Awareness of anti-money laundering and other governmental regulations related to financial transactions is important.
- Basic knowledge of SAP for reporting purposes is preferred.
- Strong organizational and time management skills are essential.
- Effective communication skills, both written and verbal, are required for interaction with customers and team members.
- Professionalism and courtesy towards customers must be maintained at all times.
- Ability to prepare reports and business correspondence is necessary.
- Detail-oriented approach is essential.
- Willingness to learn new processes and share knowledge with others is required.
- Basic proficiency in Microsoft Office applications is expected.
- Ability to multitask and thrive in a fast-paced environment is crucial.
- Capability to work safely with sharp tools and equipment is necessary.
- Ability to use both precision and non-precision hand tools is required.
- Maintain confidentiality regarding sensitive information is essential.
- Flexibility to work varied schedules, including evenings, weekends, and holidays, is necessary.
Education, Experience, and Qualifications
- Must be at least 18 years of age.
- A high school diploma or GED is required, along with two or more years of relevant experience, or an equivalent combination of experience and education.
- Health Insurance Portability and Accountability Act (HIPAA) certification is required.
- TABC/LACT certification is necessary where applicable.
- Manager Food Safety certification is required.
- AML certification is necessary.
- Fuel Operator C Training is required where applicable.
Physical requirements include the ability to continuously stand or walk, talk and hear, and frequently use hands for various tasks. The role may involve lifting objects up to 40 lbs regularly and up to 75 lbs occasionally. Attendance at work is mandatory.
