Accounts Receivable Specialist I

2 weeks ago


Jacksonville, Florida, United States HD Supply Full time

Position Overview
As a vital member of our team, the Credit Services Associate I is responsible for delivering exceptional customer service while managing account inquiries and ensuring accurate collections.

Key Responsibilities
- Handle incoming calls, providing assistance and information regarding customer accounts.
- Collect and organize essential customer account details to facilitate receivable collections.
- Execute precise and timely entry of customer selections into the order processing system.
- Monitor and oversee customer orders, adhering to credit and collection protocols to guarantee prompt delivery.
- Address general customer inquiries through various communication channels including phone, email, and fax.
- Conduct necessary follow-ups to meet customer expectations effectively.
- Utilize business systems for documentation and information gathering.
- Resolve customer issues, including adjustments for late charges and discrepancies, following established guidelines.

Performance Standards
- Meet monthly departmental standards through audits, including call assessments and accurate account notation.
- Update account records with correct contact information and ensure timely responses to inquiries.

Work Environment
- Work is conducted in a comfortable indoor setting with minimal unpleasant conditions.
- The role primarily involves sitting, with opportunities for movement as needed.

Qualifications
- High School Diploma or GED is strongly preferred.
- 0-2 years of relevant experience in a similar role.

Diversity and Inclusion Commitment
HD Supply is dedicated to fostering a culture of equity, respect, and advocacy for all associates. We value the diversity of our workforce and are an Equal Opportunity/Affirmative Action Employer.



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