Customer Success Associate

3 weeks ago


Fitchburg, Massachusetts, United States PGT Innovations Full time
Job Title: Customer Success Associate

At PGT Innovations, we're seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Resolve customer inquiries and concerns in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Develop and maintain strong relationships with customers to drive loyalty and retention.
  • Provide accurate and timely information to customers through various communication channels.
  • Work closely with cross-functional teams to identify and address customer pain points.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Proficiency in MS Office and other relevant software.
  • Experience in customer-facing roles, preferably in a business-to-business environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the window and door industry.


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